Customer Service FAQ
ONLINE STORE AND CUSTOMER SERVICE
1) The online store is open 24 hours a day.
2) By placing an Order, the Customer makes an offer to purchase selected Goods at the Prices specified in the Order and undertakes to collect the Goods and pay the order value.
3) Acceptance of the Customer's offer takes place by sending an e-mail by 3G VISION SP. Z OO to the Customer confirming the commencement of Order processing.
4) 3G VISION SP. Z OO reserves the right to withdraw from an Order that has already been placed if it proves impossible to complete (e.g., the ordered Goods were damaged or there was a discrepancy between the warehouse inventory and the warehouse's computer database). 3G VISION SP. Z OO will immediately inform the Customer of this fact by email or telephone.
5) The goods offered in the Online Store are brand new, free from legal defects, and introduced to the Polish market in accordance with applicable law. The company makes every effort to ensure that the goods it offers meet the high quality requirements and standards adopted by 3G VISION SP. Z OO in all forms of sale.
6) Clarification of doubts and irregularities related to the placed Orders or the execution of Transactions is possible from Monday to Friday (excluding public holidays), from 9:00 a.m. to 5:00 p.m. by phone at +48 600 001 431 or by e-mail at hello@fendaleyewear.pl
7) The Company informs that the details of the external appearance of the Goods offered in the Online Store (in particular the colours and shades) visible on the Customer's devices (monitor, display) or on printouts made by the Customer may differ from the actual ones, depending on the individual properties and settings of these devices.
8) 3G VISION SP. Z OO will make every effort to ensure that the descriptions of the Goods correspond to reality and that only Goods available for sale are displayed in the Web-ordering.
9) Product descriptions, prices, and any other information posted on the Website do not constitute an offer by 3G VISION SP. Z OO within the meaning of the Civil Code, but merely an invitation for the Customer to submit an offer. The Customer's offer constitutes an Order.
10) The Customer placing an Order undertakes to pay the Price for the Goods in the amount and within the time specified in the Order.
11) The place of conclusion of the sales contract is the city of Ząbki.